Refunds & Returns Policy

1. Return Eligibility
   - We accept returns within 48 hours after the package is received.
   - Items must be in their original condition, unworn, unwashed, unaltered, and unused.

2. Non-Returnable Items
   - We do not accept returns or offer refunds for:
     • Lingerie
     • Swimwear
     • Stockings/socks
   - These items cannot be resold for hygiene reasons.

3. Exclusions
   - No returns or refunds are accepted for:
     • Pre-order items
     • Customized products
     • Handmade products
   - These are made-to-order items and we do not keep them in stock.
   - Products falling under this category will be clearly marked in the product description.

4. Brand Tags
   - We sell high-quality items that match the advertised pictures.
   - We are not responsible if the brand tag is not to your liking.
   - We guarantee quality and appearance as advertised.

5. Shipping Costs
   - Customers are responsible for both the initial and return shipping fees.
   - We reserve the right to refuse a refund if the returned product is altered or used.

6. Refund Options
   - A full refund is offered in the form of store credit.
   - If you prefer a refund to your original payment method, please note that you will be responsible for the associated processing fees.

Contact us at sugarplumstoreofficial@gmail.com for any questions or concerns. We will do our best to assist you and address your concerns.